FOR RETAIL CUSTOMERS:

We make every effort to help customers select the right size and product for their dogs but in the event that you are not satisfied with the fit or have changed your mind, America's Dog Apparel accepts returns on unworn apparel! All returns need to first be authorized by us, so if there's something wrong with your order, please request a return authorization right away using your account on our website or by emailing info@americasdogapparel.com

We can provide a prepaid return label which will be deducted from the refund, or you can print postage online or at any USPS kiosk. Regardless of reason, all returns should be postmarked within (7) days from the day the order was delivered. 

• Include full name as it appears on your order, so we know whose return we've received. 

• Every return is inspected before a refund is processed. Damaged, dirty or hairy items are subject to a 15% cleaning fee. Returned items with strong odors (smoke, scented candles, oils or incense, Febreze, etc) are also subject to a 15% cleaning fee. Cleaning fees are deducted from refunds. 

• If we sent the wrong item or if it has any manufacturing defect, we will provide a shipping label and refund your order in full when the returned item has been delivered. 

• If you changed your mind or ordered the wrong size, wrong color, wrong item, ordered too many, etc, we can provide a label which will be deducted from the refund.

• Original shipping charges are non refundable unless the mistake is ours

• Returns should be shipped to:

           America's Dog Apparel
           Attn: Returns
           P.O. Box 2002
           Leicester, NC 28748

 

Refunds are processed within (4) days of delivery to our P.O. Box.  Our credit card processor has an auto-refund feature, so all refunds will go back to the original form of payment.  We handle refunds promptly, but once we do our part, it's up to your bank to finish the process. You should see it in your pending transactions within 1-2 business days (most retailers like to say "you'll see the refund within 1-2 billing cycles, but I've never actually seen a refund take that long for anyone, ever). If you don't, please contact your bank.

If you have created an account on our website and would prefer a store credit, we can refund the item to your account. The next time you order, make sure you are logged in first and the credit can be used during checkout! 

 

FOR WHOLESALE CUSTOMERS:

Because most wholesale orders are made to order, we are not able to accept returns on of wholesale merchandise. If you receive any defective items or an incorrect item, we will send a prepaid label and exchange those pieces.

Quality guarantee claims are handled by us. If your retail customer has reported a defect, we will need to see the defect before issuing a replacement. Please have your customer contact us directly at info@americasdogapparel.com and we will take care of the return according to our retail customer refund policy above.